U.S. NAVY Spiral 4 Contract

Delivering essential commercial communication solutions to the U.S. Navy and federal agencies.

IDIQ Contract Number: N00244-24-D-0011

Overview
Plans & Devices
Coverage Maps
Resources
FAQ

Overview

WidePoint is an agnostic provider of Managed Mobility Services (MMS) to the
U.S. Federal Government. Since 1998, WidePoint has supported Government agencies with wireless mobility solutions, customizing our secure platform, Intelligent Technology Management System (ITMS™/Platform) solution, to
provide cost-saving results.

Contract Details:
NAICS: 517112
Size-Standard: Small Business
UEI: MKJGBYTR5MM4
CAGE Code: 1V1K7

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Coverage Maps

AT&T

Domestic & International Coverage

Verizon

Domestic Coverage
International Coverage

Resources

For questions regarding “How to Order” Spiral 4, visit the DoN Wireless Mobility Program Office website.

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Learn more about WidePoint’s TEM solutions:

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Frequently Asked Questions

What is the Spiral 4 Wireless Services Contract?

Spiral 4 is the fourth iteration of the Wireless Services Contract managed by the Department of the Navy’s Wireless Mobility Program Office. Please refer to the NAVSUP website at https://my.navsup.navy.mil/apps/ops$ncmpo.home for more information, including the ordering process.

Who can purchase service and devices from WidePoint through the Spiral 4 Wireless Services Contract?

The Spiral 4 IDIQ is available for use by any federal agency. However, it is mandatory for the Department of Defense to procure unclassified (including CUI) wireless communications services. Please refer to the DOD CIO memo from May 23, 2024, with the subject “DoD UNCLASSIFIED Wireless Mobile Services and Devices Spiral 4” for full guidance.

What services and devices can the Government purchase from WidePoint?

WidePoint offers the latest generation of smartphones and tablets. We also provide pagers, MiFi devices, and device accessories. Depending on your required activity, you may purchase services only, services with devices, or devices only.

What kind of pagers does WidePoint offer?

WidePoint offers one-way numeric, one-way alphanumeric, and two-way alphanumeric paging devices and services.

Can WidePoint provide an invoice for each task order issued?

Yes, WidePoint will provide an invoice through WAWF for each task order issued.

Who should I contact about questions or concerns about an invoice?

Contact WidePoint Customer Service at 855-909-1106 to connect with our billing team.

What is the return policy for wireless devices and accessories?

In accordance with Spiral 4 requirements, WidePoint provides full coverage of any standard warranty offered in a similar commercial sale.

What should I do if my wireless device is lost or stolen?

WidePoint can help you replace your device. Our helpdesk operators will follow your agency’s SOP to deliver a replacement the next day. (If ordered before 1 PM ET, your device will ship overnight.)

Who can I contact at WidePoint for more information?

Please email us at [email protected] for all procurement requests. For all other requests, please call our Customer Service line at 855-909-1106.

How do I access ITMS™? Portal Login

After the delivery or task order is signed, our onboarding team will contact you to request a user list with access level for each user. After receiving your login credentials, you can manage all devices you purchased from WidePoint, generate reports as needed, and order new or replacement devices through WidePoint’s ITMS portal.

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WidePoint’s Solutions are customized to each organization to deliver maximum value, enhanced security and data protection. No matter your industry or enterprise budget, WidePoint has the expertise needed to improve operational efficiency and reduce costs.

Contact WidePoint today to learn more!

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U.S. NAVY Spiral 4 Contract